Shipping policy

  1. Free ground shipping on orders over $100.
  2. Due to increased demand, orders may take up to 30 days to ship.
  3. Orders are processed on business days only. No deliveries on weekends or public holidays.
  4. You will receive an order confirmation email once your order is received.
  5. If you enter an incorrect shipping address when placing an order, please contact customer service immediately. Once the warehouse has processed your order, address or order modifications cannot be guaranteed.
  6. Orders may be shipped in multiple parcels with different delivery timelines.
  7. Customers are responsible for return‑shipping fees unless you purchase return‑coverage service at checkout.
  8. Returns and exchanges can only be processed in the country where you purchased goods.
  9. If you buy goods from third‑party retailers, please contact that retailer for shipping and return‑related services instead of Allbirds official.